Casey Wassell: Allstate Insurance

We've been with Casey Wassell for almost 5 yrs. We've had 0 claims. Every 6 month renewal on our 2 vehicles increases about $70.00. The few times that I've tried to contact his office, there's never a person there to answer the phone. You either have to leave a voicemail or send an email. It's always taken him days to respond to either. After shopping around, I found another top national insurance company that can save us $800 a year for the same equal to and better coverages on our auto and homeowners insurance. Our biggest regret is that we stayed with him this long.

After 7 years with Allstate and 4 of them being with this office. The service went from amazing to just plain awful. The office repeatedly drops the ball on policy changes. Unapologetic when it happens. Unappreciative of my business responding only "ok" when I finally got fed up and canceled. Don't waste your time, patience or $ on these guys. Currently insuring the same vehicles for a fraction of the cost!

Probably the worst customer service I’ve ever received from an insurance agency in my life. As I’m sure is the case with many people in today’s world, saving money anyway you can is crucial. After our first policy renewal with Casey the rates went through the roof. As anyone would do we shopped around for better rates and found it pretty quickly. When we called to cancel our Allstate policy Casey proceeded to belittle and guilt trip my wife stating “we would come crawling back.” Then instead of informing us we had a balance due at the time of cancelation as many businesses do Casey did not notify us at the time of cancellation nor send us late statements nor collection notices. He just sent us straight to collections. We were paying 850 dollars a month on time every time yet he sent us to

I remarried after my late husband passed. My husband wanted to keep is insurance as he had been with them for years. Since I was moving into his home, I dropped my 30 year policy with a really great agent for Casey Wassel and Allstate. WHAT A MISTAKE!!!!! Never once has Casey ever reached out to us when we were getting rate increase. This year imagine our sticker shock when our homeowners insurance DOUBLED! Never once did he reach out to discuss this $1100 increase. Only thing his office help Teresa said, was all rates are going up and then told me to let her know when I wanted to cancel with them. I can't imagine how people who live paycheck to paycheck would handle this. Completely unacceptable, what do we pay him for, if not to make sure we are aware of what is happening with our insur

Appears to be closed. There is no Allstate sign on the door.