Blue Cross Blue Shield of Wyoming - Jackson Member Center

Betsy with BCBS local office is amazing. She is professional, hard working, and was supportive and creative with helping us with a complex insurance problem. It is great to have a local office to guide me through this (after being on hold for hours with the national hotline). Thanks Betsy for your availability, local knowledge, and support!!

They should have a zero star option. Well I got my answer fro, one of the other comments, you can't use a credit card to pay. Even as a big company.... weird. I made it off the robot section of their answering machine, to hear the phone ringing... 16 minutes later it is still ringing. Calling the BCBS of Wyoming just ends with a voicemail, either line you call. Then calling the Cheyenne office it ends with you being transferred to the toll free line, which is still not available. And because I am a slow typer when I am irritated, I've now been on the call almost 18 minutes.

I thought I set up an automatic payment but something didn't get set up properly and then they cancelled my insurance without even a phone call letting me know I haven't paid my premium. I can understand them cancelling due to lack of payment but no warning no phone call no nothing and now I won't be insured until the open enrollment period

They pay all my claims. That's a Positive. Never a problem that way. Staff terrible people. Systems circa 1960. I feel sorry for the people that work there. Example call 7:54 AM. Give tons of info to get into the system. We're sorry, we're closed, we open an 8:00AM. Goodbye. System hangs up. Call back 8:00AM. Go right on hold for 14 minutes. Then automatically dumps me into voice mail. Huh?

I was just denied a claim for a life saving device that I will need for the remainder of my life. They deemed it by their "Medical Professional" as exploratory. I have no hope that they will ever cover anything that is "lifesaving" I now have to submit documentation from Medical Doctors from across the country to get this approved. Pathetic.