Bess Agency & Associates Inc American Family Insurance

Natalie has proven herself as the best insurance agent we've had the pleasure of working with. When our family moved back to St. Louis and bought a new house last year, we talked with a couple of agents before connecting with Natalie. She went above and beyond in her communication and service to make us feel completely confident when securing our homeowners and auto policies. Her professionalism and expertise stood out as she walked us through the details of the homeowners quote, the coverage we really needed, and she made sure we were getting the best rates possible. We know we are in good hands at The Bess Agency. Give Natalie a call if you are looking for an insurance agent who is extremely personable, knowledgeable and trustworthy.

I have been working with Sujoud in Natalie Bess' office and I must say she is extremely pleasant, intelligent, efficient, and courteous. She responds in a timely manner and is very patient. I haven't experienced this kind of customer service in a very long time. So refreshing! Ms. Bess is fortunate to have Sujoud Ali on her team.

Natalie is truly an amazing person! She goes above and beyond for everyone she meets, and it’s easy to see how much she genuinely cares about helping others. She's always kind, patient, and takes the time to make you feel heard and valued. It’s rare to meet someone who brings such positivity and professionalism to everything they do. Anyone who has the chance to work with her is lucky!

The Bess Agency is by far the best American Family agency in the area. We had an agent who never called us back or even answered their phone, with Bess that has never been a problem. Everyone in the office is just amazing and treats you like family.

I’ve been with the agency since my first car in 1967. Fortunately I’ve had very few claims, but I’ve always had fast response and things were taken care of quickly. I’d highly recommend the Bess Agency.