Autoplan Auto Insurance

I paid almost 400.00 to this “company” for auto insurance on 3 vehicles. They EMAILED me my insurance cards but I never received my coverage certificate so I had no idea what my coverages were. I asked for the certificate to be sent to me…. Nothing! Now keep in mind, they had emailed me my cards, no problems. When my next bill was due and I had still never received my coverage certificate, and I had been asking for it, I called them. I was lied to…. I was told that they had my email address wrong so that’s why I never received anything from them. LIAR! You emailed me my cards and I got those with no problems. I am concerned this company is a scam. They are all about taking that 400.00 a month but do nothing on their end and then lie when they are called out for it. I’ll be leaving AUTOPLAN

This is my first time ever reviewing a company, but I am soooo irritated with the service I received here. My insurance was overpaid by a month. When I called to inquire about the amount the woman said I was lying about overpaying because “the system wouldn’t have allowed that”. I had to argue with her to get her to just look into it & when she did she saw that I DID overpay. She told me “Well a check was sent out to you for the amount.” The check was sent to the wrong address which she then told me “Not our fault you didn’t double check that we had the correct address” & hung up in my face. I called back & asked to speak to someone else or have my check resent to my correct address. She refused both, told me next time to make sure my info is up to date next time & hung up again. STILL HAV

They are not good nor professional. I had an accident Wednesday night,the night before Thanksgiving, and I was not able to talk to anyone. They have an 866 number but you still cannot talk to anyone or a anyone in the claims Dept. Unless it's a business day. So, I had to wait until Monday morning to talk with someone. it's now 8:20, and no one is in the office. Then on top of that, you have to come out of your own pockets to pay for a rental car! I would not advise ANYONE in their right mind to go with them on insurance.

0 Stars! WARNING! WARNING! WARNING! Absolutely the worse insurance company EVER! Do not waste your money!!! The only thing its good for is having a piece of paper if the cops pull you over! They cover NOTHING! The claims department is complete trash! If you have this insurance company have a complete and full copy of your policy. Know EACH clause! Then if they do cover anything they will go the CHEAPEST ROUTE! TRASH! TRASH! TRASH!

I usually don't have a whole lot to say about things if this nature but I gotta address this issue my mom has been a loyal customer with these guys and her car was stolen and she called to report it and they told her they could not help her even though the car was on her property all because she was warning up the car and the lady told her to keep making her payments anyways come on really i mean is this how you treat your customers really