Auto-Owners Insurance Newnan Claims

Auto Owners claims division did an exceptional job in processing our claim. Sheila Forbus was amazing to work with! She was always so quick to respond to all of our calls, emails and texts. She made the whole process so easy and was extremely helpful, patient, and kind from start to finish. This experience just reinforced in our minds what a wonderful company Auto-Owners is and we would highly recommend them !

I filed a claim on or around July 22, 2025. I was assigned Mark Johnson, from the Newnan Claims Branch, as my Field Claims Representative. I barely heard from the guy pre-inspection, but that’s fine. Mark went out and assessed the damage. Without any communication (explanations of what he saw, extent of damage, claim options, claim process, or WHETHER I WANTED TO PROCEED WITH FILING A CLAIM), Mark processed my claim and sent me a couple of emails with insurance charts and language, specifically to my claim, which I could not understand. Basically, dude just processed my claim and mailed a check. I then called and asked him to walk me through my claim, particularly, what Auto Owner’s will cover vs. what I will be responsible for. I had to truly redirect this guy to answer specific questions

We had a great experience working with our adjuster, Stephen Carver! He was knowledgeable and friendly, great with communication, and his customer service is great. He aided us in getting a swift resolution to our claim!

Stephen Carver has been very helpful thru the process with our claim. He was very accommodating and urgent with his responses when contacted. Thank you Stephen for being so professional!

I had a plumbing leak that created significant water damage to my home. My Auto Owners adjuster, Ian Steadman, was outstanding in guiding me through the claims process and making sure reimbursement for repairs was provided in a timely manner. Thank you Ian and thank you Auto Owners