Allcat Claims Service

I been dealing with Allcat for our property claims. We had a huge storm back in September 2021. We are still waiting for a response for our mold situation. I have called left multiple voice message no one gets back to us! I have children with asthma and they are getting sick. The mold company came and said they need to start the work ASAP! I’m going to get a lawyer that the way!! Worst company ever!!! What a shame they don’t care

If I could give less stars I would! Beryl lifted my roof and twisted it. 2 different roofers have told me exactly the same thing. The drip edge is 2" behind the fascia. I have photos of that same drip edge EVERY YEAR for 4 years before the storm, it is in perfect alignment with no bends, gaps or damages, still inspector said "no storm related damage". I lost a tree that took out my fence = "no storm related damage", I had bricks that came off my house with the wind driven rain = "no storm related damage"?! HOW is that even possible to MOVE a roof more than 2" WITHOUT hurricane force winds?! He didn't even get ON the upper roof mind you only inspected from the ground level & 1st story roof line not the upper 2nd story.

We lost 3 large patches of shingles during 70mph thunderstorms in March. We didn't think much about the delay in getting an adjuster to inspect the roof but, when the adjuster did show up, it was obvious what type of service we were dealing with. I had put emergency tarps up myself and he didn't want to look under them to assess any damage. Instead, he took pictures of my phone screen while I displayed the pictures that I had taken. After 15 minutes of poking around he said he was done and left. In the meantime I had a roofing contractor do their inspection. They found shingles missing on 3 other aspects not reported by Allcat. Additionally, the shingles did not pass a brittle test, nor are they manufactured any more. Those last two findings require that the entire roof be replaced in TN s

USAA transferred my home owners insurance claim to this company after a freeze moved through my area and caused a pipe burst. A pretty standard claim with resulting water damage. In two months, Allcat managed to send out two separate adjusters who both gave egregiously low estimates despite having estimates from my contractor with exact details on what the repairs would actually cost. They refuse to answer any questions directly, intentionally delay paperwork processing, and lowball adjuster estimates which further delays the process and potentially denies me money I am entitled to under my policy. This company made me claims experience 10x more stressful than the claim already was, and I requested that USAA transfer my claim from this company directly back to USAA. Good riddance and I sin

After a massive wind storm I litterally had shingles falling off my roof on all sides. My claim was referred to Allcat by USAA and their service was horrendous. The corporate office never answered the phone or emails. The first adjuster wasn't available for a week. I asked for another adjuster and the second one never answered his phone. I had to call USAA to get ahold of the adjuster. He then told me he got my messages but worked all day and decided not to call me. When he finally arrived he barely looked at my roof and said it was a $600 fix. If you are referred to them by USAA cancel it immediately and get another service.