Alex Kile - State Farm Insurance Agent

Alex Kile and the rest of his crew are ready and willing to help their customers. I always know when I call that I will get a quick response. Alex wants to help his customers. He wants to make sure that we are satisfied and comfortable with our insurance decisions. Not only is Alex a wonderful insurance agent... he also cares a great deal for the community. Alex donated State Farm bags to my classroom this school year for each of my students. We weren't able to use lockers and he gave us the bags as a way for the children to store their personal belongings. Stepping up and helping our local schools really impressed me! Thank you Alex and the rest of your crew for all that you do. The posted picture shows all of the bags hanging on the chairs. We used these all year long and made

Alex Kyle and his whole staff are wonderful! Very kind and efficient. After the passing of my husband, they have gone above and beyond to help sort out all that needed done in a timely manner. Very thankful for Alex and the State Farm family.

Worst agent to help you when you are in an accident. Did’t respond promptly. Filed a claim on Monday online and left a message with your office Monday didn’t hear from you at all your employee called and gave me a number to call and said would probably take a week before corporate would call me back. I made the appointment with caliper in mattoon and they are still waiting on the claim from corporate. That was four days ago. Luckily caliper is working with me to get an appointment scheduled.

Alex Kile State Farm deserves a 5 star rating! Very helpful when we had a claim on the house and camper that were only a few months apart. I like having an office to go to and person to person conversations.

Got into a car accident on Friday may 21st and have received no kind of help from this insurance company and agent. It's now May 25th and I still don't know anything about my vehicle. Apparently the policy lapsed in March and we never received a letter or a phone call stating any of that. Even tho their was a problem with our policy they still let us call for 2 months after the problem with our policy to make our payments and failed to mention the problem with it. Now 2 months later we need to use the policy and it's taken over 5 days now to rewrite it and it will be 6 days as of tomorrow. When wehave to wait untill tomorrow to hear for them again. 5 days we have been trying to find out what will happen to our car and 5 days of being stuck in a state we are not from. Because it took 5 days