Alameda Alliance for Health

If you have hours upon hours to sit on phone calls to find out if you’re covered or not or be told incorrect information that this insurance company will be fine with you. We personally have two kids under two and every single appointment was an hour to 2 hour long phone call conversation in which we would be cut off or we would speak to somebody and competent that couldn’t answer the question to pass us on to another service advisor. Hours of my life, I will never get back

Absolutely unacceptable phone service! I had to call Alameda Alliance for Health many times before anyone answered. The representative Jasmine was rude, impatient, and completely unprofessional. I fully agree with the other 1-star reviews and they are not lying. Management seriously needs to address staff attitude and training.

I would give them zero stars if I could. I've been home post Pneumonia and Sepsis with Pulmonary Hypertension and I still have not been treated! I've had to change providers 4 times in 2 months due to lack of care, professionalism, efficiency, rudeness, and out right neglect. I now need to change my provider for the 5th time because this provider won't look at my medical records, test results, current condition (I'm wheelchair bound now), or write me a doctors note even though I haven't been treated yet and my symptoms are getting worst!!! I have reached out multiple times to their case manager department and haven't heard from anyone. It's been over a week. I found out that my case manager urgent requests were being sent to a provider I no longer have. I've filed at least 10 grievanc

Today I want to thank Lily, a customer service staff, for not only helping me solve all the problems, but also answering my doubts and very wisely resolving my misunderstandings about other staff members in the past period of time. The most important thing is that she answered my doubts. She said that she carefully read the record of the complaint, and the staff member at that time did note that I had no intention of complaining. I was relieved and resolved my misunderstanding of that staff member after hearing this. Then I asked Lily why the company sent a letter of complaint to my family doctor. Lily's explanation was perfect. She said that the purpose of all staff and the company is to satisfy customers, so I think there is no complaint, but the company still has to do things to the b

I called to cancel my Medical insurance. A case # was created for my cancellation request by the representative I spoke with and she said she is submitting it to Medical on my behalf. It was never done 3 weeks later. My son needed a hospital visit and now to discover my new coverage that was supposed to start on 10/1 didn't happen because of this issue of Medical still showing me as active. Now I can't reach Medical on the phone after weeks of trying. I tried 3 different numbers, all lead to the same recording which ends my call saying "we're too busy, call back another time". If Alameda Alliance for Health company just did their job, this would have been resolved and a lot of headaches could have been avoided. After I called Alameda Alliance for Health back a new rep said, since I moved