Abram Niyazova: Allstate Insurance

They will never return your call, never follow up, you will talk to someone new each and every time you call with a question or concern. They are unprofessional and completely lack any sort of customer service etiquette, urgency or respect. After years and years with this agency, recently we got so frustrated, we switched to another company and chose to even pay a little more for our car and house premium just for better service and respect. Do not recommend them. Cannot say that enough.

If I'm being honest I've been asking for information from this corporation of why and what am I paying so much for insurance when they wouldn't even cover a rental and I've never been into an accident until then. I have sent them notice of trespass and notice of intent. Which they never responded to. Soon and I mean very soon everyone will be held accountable for their unconstitutional policies practices and procedures Qua Warrento will be filled.

Worst customer service ever. They answer the phone with a mumbled “hello” and do not identify their name or company. You actually have to ask “is this Allstate?”. They speak to you with a general air of condescension and disdain. My “agent” would not even take my calls. I don’t recommend this agent or company.

I’ve been with Allstate at this brokerage for more than 20 years and they’ve handled changes in policies and one claim all easily and supportively.

Great agent. Helped me with all my needs for a affordable policy.