AAA - Winston-Salem

A shout-out to the team at AAA in Winston-Salem. Over the years I’ve kept a AAA membership, and friends sometimes ask why—especially since it often goes unused. Well, this week is exactly why. My car suddenly stopped running properly and needed a tow. I contacted AAA on what was clearly a busy evening, yet a tow truck arrived within about 70 minutes. Since my regular mechanic isn’t local, the car was taken to the AAA Car Care facility. It was closed when the tow arrived, but the lot is well monitored with security cameras and tow trucks moving in and out, which made leaving the car there feel safe. The next day I dropped off the keys and soon received a very clear estimate—both by text and email. It was highly itemized, included photos, and the pricing was very much in line with what my u

As a AAA member I can honestly say that I am treated with professionalism, courtesy, and exceptional auto care everytime! Special shout out to the entire AAA auto care staff, more specifically Mr. Aquil Stewart who went above and beyond his scope of duty to serve a valued AAA customer. Kudos to AAA Auto Care for your top notch staff!

I stopped by the travel department and was helped by a super professional and friendly guy named Mr. Mace. He explained everything clearly and got me signed up for a membership — really great experience! The woman at the front desk with him, wasn’t as pleasant. She kept cutting in and talking over him, especially when I asked about insurance. It honestly felt like she was trying to take over the sale. I’ve worked in sales for years, and that kind of behavior really stood out.

I had a service appointment on Friday, December 12th, and wanted to commend your team. Acquil Steward provided excellent service at the front desk, and the servicing of my mother's vehicle was handled with great care and efficiency.

I recently moved to North Carolina and visited AAA for some information. I was assisted by a wonderful representative named Mace, who helped myself and my family. He was extremely knowledgeable, friendly, and professional. it was clear he really knew what he was doing. Unfortunately, the only downside to my visit was my unfortunate interaction with the other front desk associate, whose name I believe is Kayla. She was quite unprofessional and repeatedly interrupted my conversation with Mace, talking over him when there was no need. It was disappointing, as her behavior nearly overshadowed what was otherwise an excellent experience thanks to Mace’s outstanding service.