AAA Ridgeland Insurance and Member Services

This Regional AAA in MISSISSIPPI is a joke!! No one seems to know what they're doing... I've been waiting on a plastic membership card for 7 MONTHS!! And eveytime i call they can't find my account, ON TOP OF HAVING MY NAME SPELLED INCORRECTLY!! But they were able to get my payment info correct!! I guess this type of service is to be expected when your dealing with country bumpkins... I NEVER HAD THIS PROBLEM WHEN I WAS BACK HOME IN PENNSYLVANIA!!

Picked out this guy because he was a veteran. Well the quote I got was good and then it changed after I said yes. They wanted me to list my son as an exclusion and I said no. The payment went to almost 3 times what I was quoted and I said cancel immediately. Well evidently he had gone ahead and set up homeowners also which I did NOT give the ok on that! And now they really owe me $45 but somehow and someway even though they were paid by draft for a month of insurance I got no refund and they have evidently sent $78 for something to the credit bureau! A collection! Unbelievable! I will never do any kind of business with these people again. And so sorry I did in the first place. If I could give a zero rating I would !

Very fast and friendly service. The nice woman I worked with was multitasking and still able to get me in and out in 10 minutes. My only recommendation is to allow for all employees to be able to allow customers to pay with a card, instead of cash only. Great customer service!

Can’t get anybody to answer the phone. What is up with this mess? Every time I say our agents name the machine says there is no such person there and when they refer somebody else that agent don’t answer or return a call. DO BETTER. all we gotta do is get our insurance off of one vehicle and put onto another (if that’s possible) but at this point might as well cancel everything

When I first became a member of Triple A everything was okay. It wasn't until the second month after being a member I started receiving terrible service from agent Reagan Williams. She would not return phone calls or keep me informed on things I needed to discuss about my auto insurance. She would not answer her calls. As a matter of fact, no one in the office would answer. The phone would ring and ring and you would be sent to voicemail. When I was able to visit the office no one seemed too busy to answer calls. I would be the first or second customer in the office and no one was on the phone. What is up with that? I literally had to call the 800 number in order to get something accomplished. When I finally got in touch with someone at Reagan's office, I asked to speak to Karen who was th