AAA Johnstown Office

We had an awful experience at this location. We knew based on the employee’s attitude when we approached her that we weren’t going to get anything accomplished. Sharon spoke to my husband and I like we were criminals. We were trying to transfer/register a vehicle we purchased. She suggested we could have “altered” our insurance information, telling us we needed to have our agent fax a copy directly to her. She made sure to repeat herself several times on the subject. Her entire attitude was disrespectful and demeaning. She claimed we needed a form that we didn’t have. She tried to put a value on our vehicle without having complete facts about it. We ended up walking away and going to a notary in town that had zero issues taking our business and completing our transfer. I called the next da

I went to AAA Monday July 15th to get a vehicle reconstructed title. I had a professional do the body work and the enhanced inspection. There wasn't much damage, all cosmetic damage. He set all the paperwork up for me so all I had to do was go to submit the paperwork. I have done this before and there's not much to it. The lady behind the desk at AAA was not impressed and looked over the papers saying "hmm" at each turn of a page. She got to the pictures of the vehicle and said she would not accept it because there was no sign of the business name in the pictures, which I never heard of before in 3 other instances of doing this. The guys name, signature, business, and state ID was all on the paper. I was not happy at all and this was extremely ridiculous in my opinion and a huge inc

We came to AAA to transfer a title and tags for a vehicle we just received and everything went smoothly. The lady who helped us was very experienced and k owledgeable. When we had called her prior to our arrival to inquire about completing the transaction, she made sure to tell us everything that we'd need for a smooth, seemless experience. One thing to keep in mind is that they cannot accept a digital insurance id or a printed one. Your insurance company will need to fax them one directly to prove insurability and coverage, but that was a minor thing and most insurance companies should handle that within 10 to 15 minutes. Great experience with great, intelligent people.

Pleasant staff, quick and efficient tag and title service. With the service charges applied it is a better option to use AAA, as the service fee is a basic membership,although I choose to pay the bit extra for a plus plan,if you need to be towed the plus plan covers up to 100 miles, basic is only 5 miles,those extra miles add up quickly.

The person who spoke with my husband regarding getting his car registered in Pennsylvania was extremely disrespectful and unprofessional. Basically told him no one would be able to help him with his issue (there’s more to the story too). He called another company and they did it with absolutely no issue. They said this happens often with AAA, which comes as no surprise. Will not be returning here under any circumstance.