AAA Insurance Novi - Bordes Agency

This review is for the AAA Auto Club Group and not this branch specifically, but I feel that I should still post it here for awareness because I did buy my insurance through this agency. AAA rejected my claim and would not help me at all. The sales agent working at this branch did try to help out and I appreciate the effort, but AAA claim adjusters would not budge and they would not provide a good reason either on why they denied my claim. AAA insurance is a fraud. I have been with them for a few years and have not filed a claim. I recently filed a claim for roof damage due to recent storms in my area and they rejected the claim with reason that damage is more than 12 months old. I asked for proof how they came up with this, what data do they have, but did not get a response. I submitted a

AAA can offer great rates, my problem was always the amount of paperwork this insurance company requires and how disinterested AAA agents appear at times. Alexandra is good IF you can get ahold of her team. But often my emails remain unanswered for days, and this is something I dont appreciate.

Best AAA experience I've had. Alexandra is very knowledgeable and was able to answer all of my questions about my quote. The staff is personable and made me feel like they truly had my best insurance interests in mind.

Paper work did not get filed correctly on their end and my insurance went up. I then had trouble getting threw to get a quote for a new vehicle so had to go with someone else

Helped with car insurance questions and got my needed changes taken care of quickly. Very friendly agent.