AAA Grants Pass Service Center

Horrible communication. Never returned phone calls. Never called back to review our home or auto policies. AAA Grants Pass Service Center attempted to renew by sending many emails requesting payment. There was no interest in helping us. When I was rear ended they were useless in coordinating with the other insurance agency. I received the correct information as who to deal with from the auto body shop! They also completely messed up with the auto rental that we needed after the accident. I finally had to call an 800 number to cancel the policies. I give one star because the person I reached at the 800 number was efficient and helpful with the refund. We are thankful they did that well. Avoid this agency.

Great service, only waited 15 min. to fix a flat. Plus difficult placement of spare in my Toyota van. Professional yet friendly, saved my day plus a few laughs. Good people!

The local AAA was able to assist us in finding a mechanic shop that won’t rip you off. Apparently it’s tricky around here. Edit: unfortunately this turned out to not be accurate. Not sure there is a competent mechanic in Grants Pass (and/or an honest one), and this was confirmed from more than a few locals that drive to CA for trusted work/warranty service.

Requested in person Trip Tix one month ahead of trip and rep failed to take our request seriously, never put in the request, ignored request when we again followed thru several more times and then tells us didn't think we really wanted the Trip Tix!!!! Then tried to pass the request after 3 weeks into this month on to Texas center who would mail it to us AFTER the trip! Tried to tell us to just stay at relatives along the way, which there are NONE and then tells is to use an app, which we don't have the memory capacity on our phones for, and even the manager at the Grants Pass office not returning our call. NEVER had such incompetence and disreguard for member service request as I have had here. And found out staff continually over last 5 1/2 year's also didn't follow thru with yearly re

Tried to get insurance on a new 2016 car. Sounded like a real good quote to start with (and I stupidly let them have my credit card number too early), but when they' finalized' the insurance premium, the amount they originally quoted me no longer applied. They wanted more, so I said "No thank you" - but unfortunately they had 'accidentally' already charged my credit card before getting my OK for the higher amount. This is when the real hassle started. It was suddenly my problem to go through a lot of paperwork, and headache to cancel the policy. Terrible service, unbusiness-like insurance company. I got excellent insurance from Pemco, who were awesome when a deer jumped into the side of my car.