AAA Birmingham

Good luck trying to get a hold of someone. And when you do, you get put on hold only to keep getting disconnected. This has happened more than once. And I’ve asked them to send my membership card in the Mail and of course, they have no clue why I haven’t received it. AND, I now want to cancel cannot get anyone on the phone to cancel. They definitely don’t make it easy to keep customers.

This is the worst experience I’ve ever had with any insurance company. They pulled money out of my account and refunded it multiple times, turns out whole time I was driving without insurance because Deborah Jones had messed something up with my policy. Along with that I STILL DONT HAVE ACCESS TO THE AAA APP because she told me there was an issue and she would call me back to help and no one has helped me I’m extremely disappointed and frustrated with AAA. They should be more thorough with who they hire.

It is great people can use their parking lot in the evening once they are closed.

Full transparency, I do not conduct business with this location but do use AAA Home and Auto Insurance. Earlier this week, I had to file a claim due to a tree hitting our house during severe weather. Roughly 1 hour after filing a claim, i received an email from AAA soliciting additional business from me, which as one can imagine does not sit well when this coincides with an already dizzying situation. After all this, i have to give a shout out to Carolyn Jackson. She handled a very frustrated human with perfection and deserves the kudos owed.

Eek! Me things not is right. I've never dealt with a business that adds less value than this one. I solicited the services of a full service agent for the oversight, as I had just recently moved from Northville to Birmingham. I figured this might make sense from the standpoint that I need a one stop shop to get my insurance affairs in order, right? Wrong! I just got renewals for an apartment I vacated 6 months ago, so I've been unnecessarily paying insurance on a non-existent dwelling. T They could have added value by completing the transaction in a seamless manner or by calling to remind me of this at the time my home owner's policy went into effect. Again, it was a crazy time for me in that I was buying a house, closing, moving, changing addresses, etc., etc. A good agent would have ensu