AAA Arlington Insurance and Member Services

We needed some assistance finding an affordable Auto insurance. The staff is very helpful and friendly. Right from the beginning we had the feeling they really take care of our needs. Everything was taken care of very quickly and our agent Mubashar, did a great job for us. We appreciate your help y'all are doing a very good job!!!

Arranged a trip through them to Punta Cana and it has been pretty awful. We are still here so will update at the end but so far it has been terrible. This trip has been the worst experience on a vacation in my 63 years of life. Riu República in the Dominican Republic is a nightmare of a place.

AAA did not cover a claim when there driver hit my daughter in the back bumper. They said both sides of the story didn’t match. Also said since we didn’t have a police report. And no witnesses. They had to dismiss.

Up until today I would’ve given AAA 5 stars. I called into the Bowen location to speak with someone regarding my policy after I realized they didn’t send me a renewal packet. I spoke with a male who over talked me from the beginning of our phone conversation. He basically called me a liar stating that I received a packet in the mail after I stated several times that I didn’t and that we’ve been having issues with our mail being delivered. He couldn’t comprehend what I was saying for the simple fact he kept talking over me and yelling at me. I asked him to clarify a document that AAA was wanting me to sign and he got upset and started yelling my last name over and over fast talking me with frustration and then transferred our phone conversation mid sentence. This has to be the worst custome

We booked a Christmas vacation back in July and had this planned and without any notice they sold our cruise vacation to someone else causing a lot of problems this was a gift to my 7 year old grandson who was excited about this trip there are no other cruise trips available in the country at this time. They could have atleast made a phone call and let us know. Do not ever use these people!