A-MAX Auto Insurance

I went in just to get copies of my insurance cards. One Lady was busy on the phone with the company which is understandable. But the other one was on a personal phone call something about her son. Had me waiting. Was about to just leave but the lady that was actually busy on the phone asked me if I needed help. Then a guy comes in with his food lady asked him to help me, Guy just rolled his eyes. Won't be cancelling my policy cus I have been with this company for a while, But will be changing Location. Rather drive a bit farther.

Diego was very helpful and patient getting me processed as a new customer! Highly recommend, Diego made sure it was quick and efficient

Went in and jahaira made sure I got what we needed made it so easy for me we will definitely be recommending her service

It’s a Great insurance agency, However. I’m extremely disappointed that Heidi/ Haidi what ever her name is , could not distinguish her client from a vagrant and make the decision to allow her client bathroom access during an emergency. According to her it’s employees only . Which is respectfully understandable, however. She can’t make a professional decision and allow the client access under a one time emergency superceding policy. My lawyer will be contacting regional management .

I have been getting my liability insurance through Amax for over 5 years. I had 3 vehicles insured at the same time. Every time my policy would expire they would raise the rates on me. I would tell them I am an excellent driver with no accidents or tickets for over 10 years. I did not understand why I have been a good customer to them for all these years just to get higher rates every 6 months. They would try to justify it by saying that I had to pay more because I live in Pasadena. So the last time my policy expired it was the same situation. They said "oh the company you are with is going up." Then they say let me check for something cheaper but only present me with a higher option. The woman behind the desk told me I could go look for better prices so I left the location. When I got hom